How To Make An Award Winning No-Holds-Barred Apology

Knowing the secrets of a really good apology can mean the difference between this:

SNF24CATB---6824_1395946a

And this:

iStock_000019480077XSmall

Most of us learned to apologize back when we were in preschool and as far as I can tell, few people have upgraded their approach since then.

Continue reading